Terms & Conditions
1. Introduction
These Terms & Conditions ("Terms") govern your use of the website and booking services provided by Kamana Tour & Travel. By using the site or booking services you agree to these Terms.
2. Services & Bookings
We offer taxi, tempo traveller and bus rental services starting from Rewa, Madhya Pradesh and operating across India. Booking details (pickup, drop, date/time, vehicle type, passenger details) must be accurate. We reserve the right to refuse or cancel bookings for safety or availability reasons.
3. Payments
- Payments may be accepted via cash, online gateway, or bank transfer (depending on availability).
- Quotes provided at booking time are provisional and final invoice may include tolls, parking, interstate permits and other charges.
- If online payment fails, the booking may remain tentative until payment clears.
4. Cancellation & Refunds
Cancellation policy depends on ride type and how far in advance you cancel. Typical rules:
- Full refund if cancelled >48 hours before pickup (minus payment gateway charges where applicable).
- Partial refund for cancellations made 24–48 hours before pickup.
- No refund for last-minute cancellations (less than 24 hours) or no-shows — fees may apply.
5. Changes & No-shows
Changes to pickup time, route or vehicle must be requested in advance. Drivers will wait as per booking terms; additional waiting charges may apply. No-shows may be charged as per the booking value.
6. Liability & Disclaimers
We aim to provide safe and reliable transport. We are not liable for delays due to weather, roadblocks, traffic, strikes or other force majeure events. We are not responsible for personal belongings left in vehicles; please check with the driver immediately.
7. Passenger Responsibilities
- Passengers must follow traffic & safety instructions and not endanger others.
- Passengers are responsible for visas/permits when crossing state or international borders.
8. Intellectual Property
All content, logos and images on the website are owned by Kamana Tour & Travel or used with permission. You may not reuse them without written consent.
9. Privacy Policy
Our Privacy Policy explains how we use personal data. By using our services you agree to that policy as well.
10. Governing Law
These Terms are governed by the laws of India. Any disputes will be subject to courts in Rewa, Madhya Pradesh, unless otherwise required by law.
11. Contact
For queries or complaints:
Kamana Tour & Travel
Phone: +91-9202900988
Email: info@kamanatravels.com